Having tech issues? Read this first…

Mobile Version and New Unity Desktop Version:

We have finally released our mobile version. We will definitely monitor those channels for crashes and support requests but please don’t hesitate to contact us through our contact form if you ave any issues. We will be sure to address them and/or refund you as needed. Our goal is to do everything we can to make your experience positive. We are a small team and while we have done everything we can to insure a stable product we are not perfect. This is the version now available through the Play Store, App Store, iTunes, Kindle Store, and more to come. You will know you are using this version if the interface looks like the one pictured on our current web-site and you see the Unity log when loading the game. We are fairly confident in the stability of this newer version. That being said if you face any issues and they aren’t addressed below don’t hesitate to contact us

Update (1/20/16): We believe we have solved the issue that affected certain hardware configurations on Android causing the game to crash on launch of a new game. If you see this or any other issues please don’t hesitate to contact us we are here to help and will work tirelessly to sort out any technical issues.

Old Desktop Java Version:

This is the old unsupported version that was available on cd format through amazon or the Peres center distribution and/or digitally purchased or downloaded from our site. This version unfortunately is no longer supported. If you have this older version and don’t wish to purchase the new version the information below should outline some of the things that could be an issue. Again we apologize but due to changing technologies this version is no longer officially supported and we are limited in what we can do to help you.

Please look below for solutions to commonly faced issues. If none of these solutions help you please feel free to contact support for assistance and we will see what else we may be able to do for you.

Java Quicktime Error
We are getting more frequent reports that this error is appearing and blocking peoples ability to play the game. New versions of the Apple OS have discontinued support for quicktime and Java breaking our game. The discontinuation of the support for Quicktime in Java applications is one of the major reasons we have discontinued support and walked away from our original build and developed our newer version. While we understand peoples comments that we could simply change the codec for audio and video in the old engine to fix the issue we have chosen instead to spend our limited resources on our new development. We hope you understand.

Installation Failure – Installer Won’t Even Launch
If you have somehow gotten our old version in it’s installable format the first thing to check for if the application shows fails to initiate the installation process is that you fully downloaded the application before attempting to install. The file size you see on your computer should be 210MB for Mac and 227MB for PC.

Installation Failure – Can’t Install Files to Program Files(x86)
We have also been seeing issues on PCs that support both 32 and 64 bit applications where the application is being installed in the Program Files(x86) folder. This does not seem to always happen so is something we are still trying to sort out. If you are facing this issue please contact us at support. You can also attempt installing the application in a different location as we believe it may have to do with security permission related to saving files to that location. If anyone faces this issue and finds a fix please contact us or post your findings in the comments.

Game Doesn’t Run after Installation or Can’t Recover From Full Screen Mode
For rare cases when the start screen shows up but the game doesn’t run you will need to run the game in windowed mode. The new version of the game defaults to windowed mode to circumvent this issue, however if you change this setting in the game and face this problem you can follow these steps to return the game to windowed mode. Please download this file and put it in C:\Documents and Settings\<your user name>\PeaceMaker

Full Screen and Multi-Screen Issues
Our game was designed to work on the broadest spectrum of machines in 2007. The process we used to display the game full screen and the resolution we chose are a little bit out of date. We know this causes issues for a lot of modern systems and configurations which is why our new build defaults to windowed mode. We would love for everyone to experience the game in full screen and I wish there was an easy fix for this but it opens a whole rabbit whole of changes. The best I can recommend if you want to attempt this or need to in order to project the game is to crank back your screen resolution before entering full screen mode (1024×768).

Peres Version – QuickTime Issues
If you own the Peres Center version of PeaceMaker (v1.068, distributed exclusively through Israel and the Palestinian Territories) feel free to install this patch for PC or for Mac. DO NOT use this patch if you downloaded PeaceMaker, or purchased a physical copy through Amazon.com, or a specific event.

Older Versions – QuickTime Issues
If you own the online version (v1.063 and earlier) or the CD version (physical copy) feel free to install this patch for PC or Mac. You do not need this patch if you own a later version of PeaceMaker. DO NOT use this patch if you have the Peres Center version.

8 thoughts on “Having tech issues? Read this first…

  1. I just installed the latest QuickTime, as directed by Peacemaker’s error message. PM does come up now but gets stuck – ie for the most part won’t take any directions from me.

    I am using a disk I bought directly from you. The QT patch you have listed on home only mentiohns Perez versions and ohn-line versions – no mention of disk version. (Mine is version 1.0.0)

    Please advise how I can get this thing cranked up

  2. @Wahrhaftig – Sorry for the inconvenience. Patch B is good for the online version as well as the physical CD that you own. After installing it, please restart and run the game again. If you still encounter any issue, let us know.

  3. Have tried this in two PCs a Dell laptop with Vista and a desktop with Vista 64, in both I have installed and reinstalled for this game QT and even though the game opens I received no sound nor video in both settings. I installed the patch – not the Perez one – without reaults, installed the settings file, nothing new escept from the windowed opening. Please advise.

    Thank you

  4. I have the physical disk v.1.08 purchased from Amazon. Is there a patch for me that finally adresses the QT issues? Please advise.

    Thank you for assistance.

  5. I got the latest version of Peacemaker as of October 2015 and downloaded it. I also installed the latest version of Quicktime. Unfortunately the sound and other Quicktime features don’t work even after those installations. I have Windows 7 and my laptop is relatively new.

    What to do?

  6. I apologize for the difficulties. Newer Mac OS versions only seemed to further exacerbate the issue making it not just unable to play the audio and videos but causing the game to crash all together. If you need/want access to the game please use our contact form to reach out to be a beta tester if the site does not reflect the launch of the newer version of the game that finally takes care of this issue.

  7. The first thing to check for if the application shows fails to initiate the installation process is that you fully downloaded the application before attempting to install. How do I check that?

  8. That error was an issue faced by people trying to open our old installer before it had fully downloaded from the internet or if they had failed to download the full file. That should not apply to our newest version. If you are having that issue with our mobile or iTunes version please contact us and give us more information about the issue through our contact form,